top of page
SHIPPING POLICY

We currently ship within the UK only. UK orders are charged at £5.35. 

 

Free delivery for orders over £25.

 

Free delivery for all jewellery orders.

Delivery for orders with jewellery and non-jewellery items under £25 are charged at £5.35.

RETURNS & REFUNDS

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

 

To start a return, you can contact us at hello@mio-london.com. If your return is accepted, we’ll send you instructions on how and where to send your package.

To be eligible for a refund/exchange, all items must be returned unused and intact. We are unable to refund items which are returned broken.

Customers are responsible for paying all tracked return shipping costs. 

Non-returnable items

Please note that all jewellery items, including earrings, necklaces, bracelets, and rings, are non-returnable due to hygiene reasons.

Damages

If you receive any broken items within your parcel, please send us a photograph of the product on hello@mio-london.com alongside your purchase information within 3 days of receipt. We can then issue a replacement. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 days. 

bottom of page